Terms and Conditions of Trading

• By booking our services you accept our terms and conditions of trading.
• You agree to give 2 weeks notice of termination of our services.
• We require 3 days notice for a cancellation of a clean.   
• Our minimum contract is 3 cleans (excluding "One Off" cleans). However, if you terminate our services after only one clean you agree to pay the "One Off" clean price.
• If your requirements change, i.e. adding additional windows to the property or changing the cleaning frequency, a new quotation may be required.
• We must have access to the rear of the property, i.e. all gates must be unlocked unless other methods of entry have been agreed. If you would like us to contact you the night before we will, but 25% will be charged if we then cannot gain access to any part of the property. You can choose to be contacted by phone, email or text.
• Safety is of paramount importance to us, we request that small children and pets be enclosed in the safety of the house for the duration of the clean.
• We always work within the current Health & Safety legislation, but if we deem any conditions unfit or hazardous then work will not continue until conditions are improved.
• Any future price increases will be at our discretion, but you will be notified in writing beforehand.
• Insurance - we are covered for public liability up to the value of 2 million and employees liability up to the value of 10 million.
• If an inside clean is required, all window sills must be cleared and awkward curtains removed before cleaning commences.
• We offer a 100% satisfaction guarantee. In other words, if you are unhappy with the clean or the service, just phone within 48 hours and we will clean the windows again until you are satisfied, or give you a full refund.
• We reserve the right to change our Terms & Conditions without notice.